Terms

ORDER TIMELINE  

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Our company handcrafts all decals within 3 business days. Other products such as mugs and apparel take 7-10 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take longer.

 

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Decals should be applied according to instructions and are not resuable.

* Mugs are dishwasher and microwave safe.

* Follow instructions on tag for apparel.

 

Your product(s) can be damaged if:

* You try to remove the decal and reuse.

* If subjected to excessive sun and rain.

* Decals are not meant for use on indoor walls or the wall may be damaged.

 

Size chart

Please use our size chart in the individual listing to prevent errors in ordering.

 

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

love@citygirlgraphics.com

Custom orders can have a lengthier processing time.

Ask us for details.

 

 

SHIPPING

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Our company ships through the following carriers

* UPS, USPS, FEDEX, depending on item and delivery area.

 

International shipping

We happily support and love our international customers.

We ship all International products through[USPS, UPS, FEDEX, depending on country.

 

City Girl Graphics is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

 

Cost calculations

We do our best to apply fair shipping costs to each order.

 

* Shipping costs are calculated automatically during checkout.

 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 7-10 days to be handmade.

 

 

RETURNS

 

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

 

Additional non-returnable items:

* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@citygirlgraphics.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.